Last updated: September 18, 2026

Refund & Cancellation Policy

How to request: email support@imperiodoaco.site with the payer’s name, invoice or payment reference and reason for the request. We acknowledge requests within two business days.

Before work begins

If a project is cancelled before any discovery, planning, design, development or reserved work begins, amounts paid are generally eligible for a full refund, less any non-refundable third-party fee disclosed and approved in advance.

After work begins

Because our services are customized, a cancellation after work begins is reviewed against the signed proposal, completed milestones and documented work already performed. Any approved refund is calculated from the undelivered portion, after deducting completed work and approved direct costs.

Recurring support plans

A support plan can be cancelled before its next billing date to prevent renewal. Fees already charged for a billing period are generally non-refundable once support capacity or services for that period have been made available, except where required by law or expressly stated in the agreement.

Delivery concerns

Please report a material issue promptly and describe how the delivered work differs from the written scope. We first seek to correct verified nonconformities within a reasonable time. This does not limit mandatory consumer rights.

Processing time

When a refund is approved, we submit it to the original payment method within five business days. The bank or payment provider may require additional time to post the credit.

Consumer rights

Requests are handled under the applicable service agreement and Brazilian consumer law, including any mandatory cancellation right that applies to the specific transaction. Contract terms do not waive rights that cannot legally be waived.

Business details

Fernando Nathanael Barroso Brito · CPF 075.737.055-14
11A Rua Siqueira de Menezes, 305, Centro, Laranjeiras — SE, 49170-000, Brazil.